Ordering, Shipping, and Returns

Thank you so much for considering Comic Concepts as your source for premium collectibles!  We just wanted to go over a few things with you to make sure that you’re up to speed with the ordering process to make sure we answer any possible questions that may come up.  If your questions are still not answered here or at the FAQ, please do not hesitate to contact us!

 

Ordering and Payment Plans

 

ORDERING:

20% Non-Refundable Deposit to reserve your collectible is due up front.  While you cannot use loyalty points on the deposit, any points you have may be used on any balance payment.  While you can use Affirm payment plans on the deposit, we suggest waiting to use Affirm on any in stock or balance payments just in case they have limits in place.

Deposits are Non-Refundable on all collectibles.  We do not offer refunds or transfers.  Delays are not in our control and we will not provide refunds on items that are taking longer than expected to arrive as advertised release dates are estimates and not guaranteed.  The manufacturer will take however long necessary to make sure their product is perfect and ready for release.

When an item is ready to ship, you will be invoiced the remaining balance as well as shipping costs with final product dimensions.  Please make sure your address is up to date in our system so that proper shipping is calculated.

Please note that all invoices are required to be paid within 7 days of receiving unless otherwise noted.  Failure to make your payment on time will result in a forfeit of your deposit and your order being cancelled.

**IMPORTANT**  We are here to help in any way we can, however, opening a dispute with your credit card company will not be tolerated.  Any disputes opened, regardless of outcome, will result in an immediate permanent ban from Comic Concepts.  Our terms for returns, replacements, and exchanges are outlined below.

 

PAYMENT PLANS:

We offer Affirm as our Payment Plan option for collectors!  Customers can sign up for Affirm and check eligibility at anytime with their Buy Now, Pay Later feature!  If you have any questions regarding Affirm eligibility, please click here!  We do not offer refunds on deposits if you are declined for Affirm, so please make sure to research your eligibility with Payment Plans before placing an order.

Returns, Exchanges, and Replacement Parts