FREQUENTLY ASKED QUESTIONS
For collectibles ready to ship from our USA warehouse, please pay the remaining balance within 7 days of receiving your final balance invoice. If payment is not received by day 7, your order will be canceled without deposit refund.
For larger scale/priced collectibles, we may invoice up to 2 months in advance in order to make sure your collectible will ship immediately upon arrival to the USA. Manufacturers we will invoice for 1-2 months in advance include but are not limited to Prime 1 Studios, JND Studios, Infinity Studio, Tsume-Art, HEX Collectibles, Figurama Collectors, Jimei Palace, etc. We will notify collectors via Newsletter Updates or Facebook if anything changes.
Once a pre-order is completely paid, your item may take anywhere from 1 day to 14 days to ship from our warehouse, and up to 1-2 months for the above mentioned larger scaled collectibles. While it’s extremely rare to take more than 30 days, the occasional port congestion/customs inspection may cause delays. We will always notify customers of any delays via Facebook Updates or Newsletter. We send invoices early to make sure your collectible can ship out immediately the second they arrives at the warehouse. We want these collectibles in their rightful homes as quickly as possible!
Sales tax is currently charged to California and Georgia customers at this time.
International import taxes are not covered and will be handled by the customer when their package arrives in customs.
While we do typically limit customers to 2 orders for any specific item, this is a loose rule. For anyone that would like to order more than 2 of any collectible, please contact us before placing your order as it will be cancelled.
Shipping is completely dependent on the final packaging determined by the manufacturer. This is not typically known until the final phases of production.
For a general idea on shipping costs we have created a shipping calculator based on what we feel the box sizes will be if similar to previous sized statues and figures. This estimator pulls from our accounts directly. If there is any change in shipping when a product releases, it’s because the final product packaging was either over or under estimated.
Please note that we will not offer cancelations or refunds simply for shipping cost being higher than expected. This estimator is to be used as a guide and may not reflect final cost.
All packages are insured for their full value! If you receive a damaged item, please take pictures immediately of both the shipping materials and the item. Please do not throw away anything until investigation is completed. *Please note that refunds/replacements will not be provided for box damage if the collectible is in perfect condition.*
All pre-orders are 100% quality check protected! Please inspect your item within 7 days of receiving it so we can resolve any issues. We will cover all quality check issues based on the Manufacturer’s recommendation. Older items (such as rare pieces that are factory sealed) will not be covered by 100% QC protection as replacement parts may be impossible to get.
**Overseas Collectors** Please note that we are located in the USA. Those who purchase should note that depending on how large the replacement needed, we may be unable to ship a replacement part or full statue. In this case, collectors are entitled to a store credit. Refunds and returns are unavailable to overseas collectors.
**We will do everything in our power to help with defects / breakages and get you replacements. Depending on the company and the sustained damage, this can take anywhere from a 2 weeks to 6 months. We have no control over these time frames as the manufacturer will decide whether they have replacement parts or will need to remake the part damaged if there are no spare parts. We will not offer refunds just because it may take a while to receive replacement parts.**
Buyers should understand this before purchasing factory sealed items. Regardless, please contact us and we will do our absolute best to resolve the matter!
Please note that opening a dispute or claim is highly discouraged as we do everything we can to help that is in our power and should really not be necessary if you work with us. Opening a dispute will result in a permanent ban from Comic Concepts.
Comic Cash can be found under your account page. 100 points is equivalent to $1 (USD)
Loyalty points may only be used on items currently shipping or on invoice balances on pre-orders. Please note that they cannot be used on deposits. If used on a pre-order, the discount will be taken from your final balance invoice.
This refers to the manufacturer’s estimated release date for the collectible. While we will always do our best to get collectors their pre-orders on time, we do not have control over delays from the manufacturer. Collectors are expected to understand this and know that a manufacturer delay will not result in an opportunity for an NRD refund.
Please contact us if you need to cancel your order. Note that all orders have a 20% Non-Refundable Deposit / Restocking fee, depending on if it is an “In Stock” item or “Pre-Order”. There are no refunds and no transfers. We do not offer refunds for deposits in the form of Comic Cash as well.
Any item can be returned as long as it is returned the same way we received it from the factory. Item must be FACTORY SEALED and in brand new condition. Anyone initiating a return is responsible for shipping fees to send back to us.
Items returned are subject to a restocking fee of 20%.
Our Payment options are sponsored by Stripe, After Pay (Pay in 4), and Affirm Payment Plans for your purchase safety!
You may checkout using Credit Card (Any Card Taken By Stripe) or After Pay / Affirm if you require a payment plan.