FREQUENTLY ASKED QUESTIONS
Sales tax is currently charged to California and Georgia customers at this time.
International import taxes are not covered and will be handled by the customer when their package arrives in customs.
While we do typically limit customers to 2 orders for any specific item, this is a loose rule. For anyone that would like to order more than 2 of any collectible, please contact us before placing your order as it will be cancelled.
Shipping is completely dependent on the final packaging determined by the manufacturer. This is not typically known until the final phases of production.
For a general idea on shipping costs we have created the following estimates for USA based customers. Please note that these calculations are PER BOX:
General 1/6 Hot Toys Figures (6 lbs ; 16″ x 12″ x 6″): $13-25
Statue Box (25lbs ; 27″ x 21″ x 13″): $40-60
Once you receive an invoice, please pay the remaining balance within 7 days. If payment is not received by day 7, your order may be canceled without deposit refund.
Once a pre-order is completely paid, your item may take anywhere from 1 day to 14 days to ship. This is because invoices are sent a bit early to make sure your item can ship out immediately the second it arrives at the warehouse. We do this so we can get your collectible into your hands as quickly as possible!
All packages are insured for their full value! If you receive a damaged item, please take pictures immediately of both the shipping materials and the item. Please do not throw away anything until investigation is completed. *Please note that refunds/replacements will not be provided for box damage if the collectible is in perfect condition.*
All pre-orders are 100% quality check protected! Please inspect your item within 7 days of receiving it so we can resolve any issues. We will cover all quality check issues based on the Manufacturer’s recommendation. Older items (such as rare pieces that are factory sealed) will not be covered by 100% QC protection as replacement parts may be impossible to get.
**We will do everything in our power to help with defects / breakages and get you replacements. Depending on the company and the sustained damage, this can take anywhere from a 2 weeks to 6 months. We have no control over these time frames as the manufacturer will decide whether they have replacement parts or will need to remake the part damaged if there are no spare parts. We will not offer refunds just because it may take a while to receive replacement parts.**
Buyers should understand this before purchasing factory sealed items. Regardless, please contact us and we will do our absolute best to resolve the matter!
Please note that opening a dispute or claim is highly discouraged as we do everything we can to help that is in our power and should really not be necessary if you work with us. Opening a dispute will result in a permanent ban from Comic Concepts.
Loyalty points can be found under your account page. 100 points is equivalent to $1 (USD)
Loyalty points may only be used on items currently shipping or on invoice balances on pre-orders. Please note that they cannot be used on deposits.
Please contact us if you need to cancel your order. Note that all orders have a 20% Non-Refundable Deposit / Restocking fee, depending on if it is an “In Stock” item or “Pre-Order”.
Please note that box numbers and sizes are typically not determined in the pre-order phase of production. We will do our very best to provide estimates, however, shipping is subject to change until an item is In Stock or Box Size is finalized.
Please contact us if you have any shipping questions!
Any item can be returned as long as it is returned the same way we received it from the factory. Item must be FACTORY SEALED and in brand new condition. Anyone initiating a return is responsible for shipping fees to send back to us.
Items returned are subject to a restocking fee of 20%.
Our Payment options are sponsored by PayPal for your purchase safety!
You may checkout using PayPal direct, Credit Card (Any Card Taken By PayPal), or PayPal Credit.