FAQ Accordion

Frequently Asked Questions.

This is an issue we are working to resolve and apologize for the inconvenience.

 

Please clear your Cache and accept Cookies for our website.  If this does not fix the issue, please contact us and we will be happy to assist 😊

Loyalty points can be found under your account page.  100 points is equivalent to $1 (USD)

 

Loyalty points may only be used on items currently shipping or on invoice balances on pre-orders.  Please note that they cannot be used on deposits.

Please contact us if you need to cancel your order.  Note that all orders have a 20% Non-Refundable Deposit / Restocking fee, depending on if it is an "In Stock" item or "Pre-Order".

Please note that box numbers and sizes are typically not determined in the pre-order phase of production.  We will do our very best to provide estimates, however, shipping is subject to change until an item is In Stock or Box Size is finalized.

 

Please contact us if you have any shipping questions!

Any item can be returned as long as it is returned the same way we received it from the factory.  Item must be FACTORY SEALED and in brand new condition.  Anyone initiating a return is responsible for shipping fees to send back to us.

 

Items returned are subject to a restocking fee of 20%.

Our Payment options are sponsored by PayPal for your purchase safety!

 

You may checkout using PayPal direct, Credit Card (Any Card Taken By PayPal), or PayPal Credit.

FAQ List

Frequently Asked Questions.

Everytime I try to check out, it sends me to my account page! What should I do?

This is an issue we are working to resolve and apologize for the inconvenience.

 

Please clear your Cache and accept Cookies for our website.  If this does not fix the issue, please contact us and we will be happy to assist 😊

Where are my loyalty points and how can they be used?

Loyalty points can be found under your account page.  100 points is equivalent to $1 (USD)

 

Loyalty points may only be used on items currently shipping or on invoice balances on pre-orders.  Please note that they cannot be used on deposits.

How Can I Cancel an Order

Please contact us if you need to cancel your order.  Note that all orders have a 20% Non-Refundable Deposit / Restocking fee, depending on if it is an "In Stock" item or "Pre-Order".

How do I calculate shipping on Pre-Orders?

Please note that box numbers and sizes are typically not determined in the pre-order phase of production.  We will do our very best to provide estimates, however, shipping is subject to change until an item is In Stock or Box Size is finalized.

 

Please contact us if you have any shipping questions!

Can I Return an Item?

Any item can be returned as long as it is returned the same way we received it from the factory.  Item must be FACTORY SEALED and in brand new condition.  Anyone initiating a return is responsible for shipping fees to send back to us.

 

Items returned are subject to a restocking fee of 20%.

What Payment Method can I Checkout With?

Our Payment options are sponsored by PayPal for your purchase safety!

 

You may checkout using PayPal direct, Credit Card (Any Card Taken By PayPal), or PayPal Credit.