FAQ Accordion

Frequently Asked Questions.

Once you receive an invoice, please pay the remaining balance within 7 days.  If payment is not received by day 7, your order may be canceled without deposit refund.

 

Once a pre-order is completely paid, your item may take anywhere from 1 day to 14 days to ship.  This is because invoices are sent a bit early to make sure your item can ship out immediately the second it arrives at the warehouse.  We do this so we can get your collectible into your hands as quickly as possible! 

 

Shipping Damage:

All packages are insured for their full value! If you receive a damaged item, please take pictures immediately of both the shipping materials and the item.  Please do not throw away anything until investigation is completed.  *Please note that refunds/replacements will not be provided for box damage if the collectible is in perfect condition.*

 

Manufacturer Damage/Defect:

All pre-orders are 100% quality check protected!  Please inspect your item within 7 days of receiving it so we can resolve any issues.  We will cover all quality check issues based on the Manufacturer's recommendation.  Older items (such as rare pieces that are factory sealed) will not be covered by 100% QC protection as replacement parts may be impossible to get. Buyers should understand this before purchasing rare, factory sealed items.  Regardless, please contact us and we will do our absolute best to resolve the matter!

Loyalty points can be found under your account page.  100 points is equivalent to $1 (USD)

 

Loyalty points may only be used on items currently shipping or on invoice balances on pre-orders.  Please note that they cannot be used on deposits.

Please contact us if you need to cancel your order.  Note that all orders have a 20% Non-Refundable Deposit / Restocking fee, depending on if it is an "In Stock" item or "Pre-Order".

Please note that box numbers and sizes are typically not determined in the pre-order phase of production.  We will do our very best to provide estimates, however, shipping is subject to change until an item is In Stock or Box Size is finalized.

 

Please contact us if you have any shipping questions!

Any item can be returned as long as it is returned the same way we received it from the factory.  Item must be FACTORY SEALED and in brand new condition.  Anyone initiating a return is responsible for shipping fees to send back to us.

 

Items returned are subject to a restocking fee of 20%.

Our Payment options are sponsored by PayPal for your purchase safety!

 

You may checkout using PayPal direct, Credit Card (Any Card Taken By PayPal), or PayPal Credit.

FAQ List

Frequently Asked Questions.

I've received my balance invoice and paid, how long until my item ships?

Once you receive an invoice, please pay the remaining balance within 7 days.  If payment is not received by day 7, your order may be canceled without deposit refund.

 

Once a pre-order is completely paid, your item may take anywhere from 1 day to 14 days to ship.  This is because invoices are sent a bit early to make sure your item can ship out immediately the second it arrives at the warehouse.  We do this so we can get your collectible into your hands as quickly as possible! 

What if I receive a damaged item due to shipping or defects?

 

Shipping Damage:

All packages are insured for their full value! If you receive a damaged item, please take pictures immediately of both the shipping materials and the item.  Please do not throw away anything until investigation is completed.  *Please note that refunds/replacements will not be provided for box damage if the collectible is in perfect condition.*

 

Manufacturer Damage/Defect:

All pre-orders are 100% quality check protected!  Please inspect your item within 7 days of receiving it so we can resolve any issues.  We will cover all quality check issues based on the Manufacturer's recommendation.  Older items (such as rare pieces that are factory sealed) will not be covered by 100% QC protection as replacement parts may be impossible to get. Buyers should understand this before purchasing rare, factory sealed items.  Regardless, please contact us and we will do our absolute best to resolve the matter!

Where are my loyalty points and how can they be used?

Loyalty points can be found under your account page.  100 points is equivalent to $1 (USD)

 

Loyalty points may only be used on items currently shipping or on invoice balances on pre-orders.  Please note that they cannot be used on deposits.

How Can I Cancel an Order

Please contact us if you need to cancel your order.  Note that all orders have a 20% Non-Refundable Deposit / Restocking fee, depending on if it is an "In Stock" item or "Pre-Order".

How do I calculate shipping on Pre-Orders?

Please note that box numbers and sizes are typically not determined in the pre-order phase of production.  We will do our very best to provide estimates, however, shipping is subject to change until an item is In Stock or Box Size is finalized.

 

Please contact us if you have any shipping questions!

Can I Return an Item?

Any item can be returned as long as it is returned the same way we received it from the factory.  Item must be FACTORY SEALED and in brand new condition.  Anyone initiating a return is responsible for shipping fees to send back to us.

 

Items returned are subject to a restocking fee of 20%.

What Payment Method can I Checkout With?

Our Payment options are sponsored by PayPal for your purchase safety!

 

You may checkout using PayPal direct, Credit Card (Any Card Taken By PayPal), or PayPal Credit.