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Frequently Asked Questions.
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Loyalty points can be found under your account page. 100 points is equivalent to $1 (USD)
Loyalty points may only be used on items currently shipping or on invoice balances on pre-orders. Please note that they cannot be used on deposits.
Please contact us if you need to cancel your order. Note that all orders have a 20% Non-Refundable Deposit / Restocking fee, depending on if it is an "In Stock" item or "Pre-Order".
Please note that box numbers and sizes are typically not determined in the pre-order phase of production. We will do our very best to provide estimates, however, shipping is subject to change until an item is In Stock or Box Size is finalized.
Please contact us if you have any shipping questions!
Any item can be returned as long as it is returned the same way we received it from the factory. Item must be FACTORY SEALED and in brand new condition. Anyone initiating a return is responsible for shipping fees to send back to us.
Items returned are subject to a restocking fee of 20%.
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